CONTACT US
Talk to the engineer behind every order
Questions about a print, a material, a DFM concern or anything else — you'll get a reply from Ibrahim directly. No ticket queue, no chatbot.
Get in touch.
Direct email
For anything order-related or technical, email is the fastest route. You'll always be speaking to Ibrahim — the same person who reviews every print.
DFM questions
Basic DFM review is included on every order. For a written report or file modification, select Advanced DFM in the calculator — it covers both.
Bulk or repeat orders
Running regular production batches or need a standing arrangement? Send a message with your expected volumes and cadence — pricing can be discussed.
Shipping region
All orders manufactured and dispatched from the UK and shipped ONLY in the UK. Lead times are typically 2–5 business days from print completion confirmation.
FAQ
Common questions.
What file formats do you accept?
STL is required for the pricing calculator — it's the only format we can analyse for volume and surface area. At checkout you can also upload a STEP, OBJ, or 3MF file if you'd prefer we print from that instead. Include both files and we'll cross-reference them.
What is the maximum build volume?
180 × 180 × 180mm per part. Parts exceeding this are flagged in the calculator — select the Advanced DFM tier and we'll split and optimise the body for you, or you can split it yourself before uploading.
How is the price calculated?
We calculate actual grams of filament used — shell material derived from your STL's surface area, plus your chosen infill percentage, plus a 10% waste factor, multiplied by material density to get grams, then priced per gram. A 15% efficiency reduction and 5% material rate reduction are already applied. This is the most accurate model-based pricing available without running the slicer.
Can I change my order after placing it?
Contact us immediately at. Once printing has started changes are not possible — but if you reach out quickly we'll do our best. For Advanced DFM orders there's a built-in approval step before printing begins, which gives you a natural opportunity to make changes.
What if my part has a defect on arrival?
Every part is inspected before dispatch. If something passes our inspection but fails on arrival, contact us with photos within 48 hours and we will reprint or refund. We stand behind every part we send.
How do I get the student or startup discount?
Follow the instructions on the "Discounts" page for more infomation